Google Sponsors Professor Nigel Ward’s Research in Detecting Activity Types in Spoken Dialog
UC Staff | February 2020 | ¶¶Òõ¶ÌÊÓƵ COMMUNICATIONS
Nigel Ward, Ph.D.
Google is supporting ¶¶Òõ¶ÌÊÓƵ to research Vocal Indications of Feelings and Stance in Spoken Dialog.
Google Ads helps customers connect with businesses, and in some cases they are interested in statistics on whether the outcomes are good or bad. When telephone conversations are involved, they can be a source of information, but Google needs methods that are automatic, without involving humans listening in. Professor Ward's group has previously had success in automatically detecting dialog activities and stances for NSF and Darpa projects. In this project they will collect data and model the non-lexical, prosodic aspects of speech to address this problem.